Concordia Technology Solutions

[lwlc]

We have missing contribution batches and deposits.

The missing batches show up when we do a reprint of the batch offering posting summary. So I know the batches were there and were posted at one time.

However, when I do a Deposit Register Report they are missing. And when I do a List of Deposits Report they are missing.

In the General Ledger Report they are also missing.

QUESTIONS:

Can I recover the missing batches somehow and get them posted correctly to the finance module?

Or can I just make journal entries for them and if so, will it throw anything else off (unintended consequences)?

Or can/should I go back to a backup copy of the database before the missing contribution batches, and RESTORE the whole database or RESTORE FINANCE ONLY?

If I go back to a date before the missing batches and do a restore of the whole database, then I lose everything in every module already input from that data forward, correct?

If I go back to a date before the missing batches and do a restore of FINANCE ONLY, it seems like I would delete all the accurately posted batches from the Contributions Module without anyway to post them, correct?

Or do I need to call the SUPPORT DESK to get the technical solution?

[Tech Kristina]

[lwlc]

Thanks Kristina -

That seems to do it and makes the deposit totals work out on the Depost Report, but I don't under stand how the batches could be posted without being posted to Finance. Where did they go?

Again, thanks for your help!

[Tech Kristina]